Refund policy

Returns/ Refunds

Not the right fit? We're sorry your AJIs did not fit well. Please let us know the specific reason for why it wasn't the best fit, so that we can continue to improve our shoes and ensure the best fit for sizes 10-15. We offer a return policy to ensure your satisfaction. Please let us know if you would like to initiate a return and we will assist you with the process

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. If there is any visible wear and tear we have the right to reject this item for a return. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@aji.nyc. Please send us an email with your order number. You may request a pre-paid shipping label (USA orders only) that will be deducted from your refund. Refund will be processed immediately once we receive the package. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@aji.nyc.

Damages and issues

Every shoe is hand crafted and may contain it's own authentic marks. Each shoe carries durability, agility and width. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are not responsible for any marks or tear after shoe has been worn. 

Exchanges

If for any reason the item you received is not the correct size or style, the fastest way to ensure that you get what you want is to initiate a return of the item. Once the return is accepted, you can place a separate order for the desired size and style.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@aji.nyc.